ERP module
Help Desk
Dedicated customer support ticketing
A focused ticketing system for customer-facing support — every request logged, routed and tracked until it's resolved, not lost in an inbox.
What this module covers
Structured ticket creation
Requester, subject, priority and description on every ticket
Status filters
All, Open, In Progress and Resolved views
Automated routing
Automated ticket routing with assignment rules
SLA policies
Customisable SLA policies with escalation
Saved replies
Saved replies for common responses
Self-service knowledge base
Public knowledge base for self-service articles
Team collaboration
Internal discussion feed per ticket
Works with
Modules commonly implemented alongside Help Desk
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