ERP module
Support & Maintenance
Customer support and system maintenance
Every issue becomes a ticket with an owner and a deadline, so nothing gets lost in an inbox.
What this module covers
Ticket assignment
Helpdesk ticketing and assignment
SLA tracking
Service Level Agreement (SLA) tracking
Escalation rules
Issue priority and escalation rules
Maintenance schedules
Maintenance schedules and visits
Warranty and AMC
Warranty and AMC management
Knowledge base
Knowledge base articles
Support reporting
Support performance reports
Works with
Modules commonly implemented alongside Support & Maintenance
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